Get

A stream won’t start or keeps buffering

It is usually the connection, the provider or the player engine; Tuner has a setting for each case.

How to

  1. “This channel can't be played right now.”: try another channel. If none works, check your access (“Playlist expired”).
  2. “Unstable connection – buffering more”: set “Stable Playback” to On under Settings › Playback.
  3. Frozen picture: keep “Restart Frozen Streams” on.
  4. Try toggling “Hardware Decoding” under Settings › Playback or choose another player.
  5. Connection limit: stop other streams.

If this doesn’t help

Write to us with your device, OS version and app version (Settings › About Tuner). Please don’t send playlist links or passwords.

Contact Support