Support
We're happy to help. Most questions are answered below – otherwise, write to us.
Email support
Helpful: device, OS version, app version (Settings › About) and a short description. Please do not send playlist links or passwords.
Frequently asked questions
How do I add my playlist?
On first launch or under Settings › Playlists › Add Playlist, paste the link. Tuner detects whether it is an M3U playlist or an Xtream login and loads the guide and artwork.
The guide (EPG) is missing or empty.
Not every provider supplies guide data. Under Settings › TV Guide (EPG) you can add your own XMLTV address and reload.
A channel stutters or drops.
Turn on Stable Playback under Settings › Playback (larger buffer). Many providers allow only a few simultaneous connections – Multiview and recordings count too.
How do I restore my purchase?
Settings › Tuner Plus › Restore Purchases, with the Apple ID you bought with. With Family Sharing the purchase appears for every family member.
How do I delete my data?
Delete the app and remove Tuner's data under Settings › your name › iCloud › Manage Account Storage. We hold nothing.
Does Tuner provide channels, movies or series?
No. Tuner is a player and contains no content, no playlists and no provider links. You play your own, legally obtained sources – for example the playlist from your cable or IPTV provider.
Which sources does Tuner support?
M3U and M3U8 playlists and Xtream Codes logins, plus XMLTV programme data (EPG). When you paste a link, Tuner detects the type of source automatically.
Do I need an account?
No. There is no Tuner account. With Tuner Plus, favourites, progress and profiles sync through your own iCloud; we have no access to it.
Which devices does Tuner run on?
iPhone and iPad with iOS 17 or later, Apple TV with tvOS 17 or later and Mac with macOS 14 or later. One purchase works on all devices with the same Apple ID.
Which sports does Sport mode recognise?
Football, basketball (NBA, EuroLeague), American football (NFL), ice hockey (NHL, DEL), baseball (MLB), Formula 1, tennis and golf. Match minute and lap are estimates from the broadcast time; Tuner does not show scores.
Can I share Tuner Plus with my family?
Yes, with the yearly plan and Lifetime: Tuner Plus then supports Family Sharing for up to six people. The monthly plan cannot be shared.
What happens when Tuner Plus ends?
Plus features pause and your settings are kept. Subscribe again and everything is as it was.
How can I tell whether iCloud sync is working?
With Tuner Plus, Settings › iCloud shows the status in plain words, such as “Sign in”, “Storage full” or “Temporarily unavailable”. “Sync now” starts right away, and Tuner retries failures automatically.
How do I cancel Tuner Plus?
In your device Settings under your name › Subscriptions. Cancellation takes effect at the end of the current period. Lifetime is not a subscription and needs no cancelling.