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Privacy Policy

November 8, 2026

This policy covers the “Tuner” app (iPhone, iPad, Apple TV, Mac) and the website tuner.video. In short: we do not collect personal data through the app. Tuner has no account, no server of its own for user data, no advertising and no analytics or tracking tools. The German version is legally binding.

1. Controller

BLANK FRONT GmbH
Forsmannstraße 22A
22303 Hamburg, Germany
Email: [email protected]
Represented by the managing directors Benjamin Houshmand Marvasti and Sebastian Houshmand Marvasti.

2. No accounts, no trackers

  • There is no Tuner account and no sign-up.
  • Tuner contains no analytics, advertising or tracking SDKs and does not use the advertising identifier (IDFA). App Tracking Transparency is therefore not requested.
  • This website sets no cookies, uses no analytics and loads no third-party fonts or content. The only exception is the spam check on the support page (section 8).

3. Data on your device

Playlists, guide data, favourites, progress, profiles, recordings and downloads are stored locally on your device.

Your playlist credentials (links, usernames, passwords) stay on your device and are stored encrypted in the system Keychain. We never receive them.

4. Sync via iCloud (CloudKit)

If you use iCloud and sync (Tuner Plus) is on, Tuner stores settings, favourites, progress, My List, profiles and playlist metadata in the private CloudKit database of your iCloud account. Apple processes this data as the provider of iCloud; we have no access to it. Apple’s privacy policy applies. You can turn sync off in Tuner or in your device’s iCloud settings.

5. Connections the app makes

Tuner connects to the addresses you enter (your provider’s playlist, EPG and stream servers). Those providers technically receive your IP address and usual connection data. We are not responsible for them.

In addition, Tuner fetches public files from the following services without sending any user data (the service only sees your IP address and the requested file):

  • iptv-org via GitHub Pages (iptv-org.github.io): a public directory of channel logos, when you use the logo collection.
  • Wikimedia Commons (upload.wikimedia.org): channel logos from that directory.
  • GitHub (api.github.com, raw.githubusercontent.com) and ESPN CDN (a.espncdn.com): club crests in Sport mode, only if you have turned Sport mode on; can be switched off per competition.
  • YouTube (img.youtube.com): trailer thumbnails when your provider lists a trailer. Playing a trailer opens YouTube.

The legal basis is our legitimate interest in a working app (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR) where you explicitly switch a feature on.

6. Purchases

Purchases of Tuner Plus are handled entirely by Apple through the App Store. We receive no payment data. The app checks your purchase status locally via StoreKit.

7. Crash and diagnostics data

Tuner does not collect crash or usage data itself. If you agreed in your device settings to share analytics with app developers, Apple provides us with anonymised crash reports. You control this solely in system settings.

8. Support by email and form

If you write to [email protected], the message is forwarded to our mailbox via Cloudflare Email Routing. If you use the form on the support page, Cloudflare Turnstile (Cloudflare, Inc.) checks that the request comes from a human; the page loads a script from challenges.cloudflare.com that evaluates technical characteristics of your browser without setting advertising cookies. The message is then delivered to us via the email service Resend (Resend, Inc., USA). The website stores no form data.

We process your address and message only to answer you (Art. 6(1)(b) or (f) GDPR) and delete them once they are no longer needed and no retention obligation applies.

9. Website hosting

The website is served via Cloudflare Pages (Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA). Cloudflare processes technically necessary data (IP address, time, requested file) to deliver the site and protect it against attacks (Art. 6(1)(f) GDPR). Transfers to the US (Cloudflare, Resend) rely on the EU-US Data Privacy Framework where the provider is certified, otherwise on the European Commission’s standard contractual clauses.

10. Your rights

You have the right to access, rectification, erasure, restriction, data portability and objection (Art. 15–21 GDPR) and the right to lodge a complaint with a supervisory authority, for example the Hamburg Commissioner for Data Protection and Freedom of Information. As we store no data about you through the app, deleting the app and removing Tuner’s data from iCloud (Settings › your name › iCloud › Manage Account Storage) is usually enough.

11. Children

Tuner is not directed at children and collects no data from children. Kids profiles stay on the device or in the family’s iCloud.

12. Changes

We update this policy when the app or website changes. The version published here applies.